If you find yourself like we did, thanking God that we did not have an Intel processor chip in our computers. Then, finding out that the problem was with all chip sets including AMD… ( which is what we have). Not good news! Then Windows did a patch to stop the vulnerability, but left out some AMD chips… which you guessed it, we have. We are not a computer tech company, but we rely on our computers to do our work. So we got the computers back running, but found out our security software was not allowed to work do to the windows patch. We use PC Matic… there are others and I’m sure they are good too. If you are having the same problem or know of someone who is and is running PC Matic…this may help. It worked for us. Thanks PC Matic. Below is what PC Matic sent us to correct the problem of the Red Shield and turn it back to Green, which means we are protected.
Thank you for contacting PC Pitstop Customer Service.
Please try installing SuperShield directly from the link below and let us know if that does not resolve the issue:
https://supershield-files.pcpitstop.com/pcmaticss3.0.0.7-setup.exe
Reboot the computer.
If that does not work then try the following
1) Please go to Start>Programs>PC Pitstop>PC Matic and click on ‘uninstall SuperShield’.
2) Close all open windows, then open PC Matic again and click on the “Not Protected” icon to reinstall SuperShield. Wait five or more minutes for SuperShield to download a new set of definitions. The icon should change to “Protected” with a message that SuperShield is running once the download completes.
If this does not resolve the problem, another possible source of issues would be if the Windows services have been altered from the default configuration. The following services need to be running and set to start automatically:
PCPitstop Realtime — only after SuperShield is successfully installed
Remote Procedure Call (RPC) Locator
Server
Workstation
TCP/IP NETBios
You can go to Start>Run and type services.msc then hit the Enter key. From the Services window that opens, scroll down to each of the listed Services and double-click on the entry to open the properties sheet. Use the drop down menu to change the service to Automatic, then click on the button to start the service. Be sure to click on the Apply button after making the changes and before closing the Services window.
Please verify that each if the services is started and set to automatic, then try installing SuperShield again and let us know if the issue is not resolved.
If you are having trouble checking the services please click the link below for a helpful video on how to complete these steps.
Tom Reagan
Technical Support
PC Pitstop, Inc
Myrtle Beach, SC 29576
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